By creating an account or using LocaLify, you agree to these Terms & Conditions and to our Privacy Policy. If you don't agree, please don't use the app.
You must be at least 16 years old to create and hold your own LocaLify account. We set this age deliberately, in line with Canada's proposed federal legislation restricting social media access for users under 16 and with our Privacy Policy.
If you're under 16 and want to sell items, offer a service, or run a shop through LocaLify, that account must be created and operated by a parent or legal guardian on your behalf. The parent or guardian is the account holder, is responsible for everything done through it — listings, messages, bookings, order requests, and payments included — and is expected to supervise its use.
If you are selling goods or services, you are also responsible for meeting any additional legal requirements that apply to you (age, licensing, or otherwise) in your jurisdiction.
LocaLify is a local marketplace app that lets sellers list shops, items, and events on a map, and lets buyers browse, message sellers, leave reviews, request bookings for services, and request orders for items.
We are a platform that connects people — we are not a party to any transaction between a buyer and a seller. We do not manufacture, own, inspect, or sell the goods or services listed in the app, we do not set prices, and we do not process payments (see section 7). Sellers are independent third parties, not our employees or agents.
You need an account (email, password, and a username) to buy, sell, message, or book through the app. You are responsible for keeping your password secure and for all activity under your account. Usernames are reserved on a first-come basis and must be your own to claim, change, or release. Provide accurate information when you register, and keep your shop or listing details accurate if you are selling. You can delete your account at any time from within the app — see our Privacy Policy for exactly what that does to your data.
Sellers are solely responsible for the accuracy of their shop details, listings, and event information, and for the quality, safety, and legality of whatever they offer. A seller's plan (free, paid, or premium) may affect how many active listings or events they can have, and whether features such as analytics, in-app booking, and order requests are available — we may change plan limits or features over time.
Buyers are responsible for evaluating a listing and a seller before agreeing to buy anything, and for whatever arrangement they make with a seller (price, delivery, pickup, etc.). Favouriting a shop, item, or event does not create any obligation for either party.
For services, a buyer can request an appointment (a "booking") for an available time slot; the seller can confirm or decline it, and either party can cancel. A booking's status — pending, confirmed, cancelled, or completed — is tracked in the app so both people can see where things stand.
Each time slot is for one booking. When a seller confirms a request, any other pending requests that overlap that time are declined automatically, and a request the seller does not answer in time is cancelled automatically. If a seller takes groups, one person books the slot on the group's behalf.
A booking is an agreement between the buyer and seller to meet or deliver a service at a given time — LocaLify does not guarantee either party will show up, perform the service as described, or pay for it. If something goes wrong with a booking, we encourage you to work it out directly with the other party; you can also report a problem through the app.
For items, a seller can choose to accept order requests. A buyer can then ask for a quantity of an item and choose how they would like to get it from the options the seller offers (pick-up, local delivery, or mail). The seller can accept or decline the request and updates the order's status as it progresses; a request the seller does not answer within 7 days is cancelled automatically. Either party can cancel an order before it is delivered, and the buyer confirms in the app once they have received it.
An order request is a request, not a purchase. No payment is taken in the app, and an accepted order is an arrangement between the buyer and the seller alone. The time to fill, the order total (shown before tax), and the status are provided by the seller or worked out from the listed price to help both people keep track — LocaLify does not guarantee them, and does not guarantee that a seller will fill an order, that the goods will be as described, or that a buyer will pay for or collect it. Any delivery or mailing address is arranged directly between the buyer and the seller. If something goes wrong with an order, we encourage you to work it out directly with the other party; you can also report a problem through the app.
LocaLify does not process payments for goods or services listed in the app. However a buyer and seller agree to handle payment — cash, e-transfer, or otherwise — is entirely between them, at their own risk. We are not responsible for payment disputes, non-payment, or fraud between users.
A seller may show the payment methods they accept, and their own payment instructions, on their shop. That information comes from the seller; LocaLify does not verify it and takes no part in the payment.
Seller subscription plans are separate from marketplace transactions. The Free plan costs nothing. The Paid and Premium plans are optional, auto-renewing subscriptions bought inside the app through Apple's in-app purchase system. Prices are in Canadian dollars and are shown before you buy.
Payment is charged to your Apple Account when you confirm the purchase. A plan renews automatically for the same period unless you turn off auto-renew at least 24 hours before the current period ends, and your account is charged for the renewal within 24 hours of the end of that period. You can manage a subscription and turn off auto-renew at any time in your device Settings under your Apple Account.
Cancelling stops future renewals; you keep the plan until the end of the period you have already paid for.
Subscription billing and refunds are handled by Apple under its own terms. LocaLify never receives your card details and cannot issue App Store refunds itself. If a subscription ends or is refunded, your shop returns to the Free plan and its limits (see section 5); listings over those limits are hidden from buyers, not deleted.
You keep ownership of the photos, listings, messages, and other content you post. By posting it, you give LocaLify a licence to store, display, and distribute it within the app so the feature it's part of can work (for example, showing your listing photo to buyers, or a message to the person you sent it to).
You are solely responsible for what you post, and it must be yours to post — don't upload anything you don't have the rights to, or anything illegal, infringing, or abusive.
Reviews must reflect a genuine experience with the shop, item, or event you are reviewing. Fake, incentivized, or retaliatory reviews aren't allowed and may be removed. You can edit the ratings and text of a review you wrote, or delete it, at any time; we may remove a review that violates these terms.
A review of an item may be marked "Verified purchase". The mark appears when the reviewer has an order request for that item which they confirmed receiving in the app. It reflects what was recorded in LocaLify — we do not check that payment or hand-over actually took place — and it cannot be added or removed by the reviewer or the seller.
You agree not to: post anything illegal, fraudulent, harassing, hateful, or sexually explicit; impersonate another person or misrepresent your affiliation with anyone; list goods or services that are illegal to sell, or that violate someone else's rights; harass, threaten, or discriminate against another user; post fake reviews or manipulate ratings; try to get around a block, suspension, or ban, including by creating a new account; scrape, reverse-engineer, or interfere with the app or its backend; or use the app to send spam or unsolicited advertising outside its normal features.
Messaging is meant for discussing a listing, event, or booking. You can block another user at any time, which stops them from starting or continuing a conversation with you. If you see content or behaviour that violates these terms, please report it in the app — reports go to our moderation team for review.
Some purchases and bookings involve meeting someone in person. LocaLify is not responsible for what happens during an in-person meeting or exchange between users. If you choose to meet someone, we recommend meeting in a public, well-lit place, telling someone else where you're going, and trusting your judgment if something feels off.
We may remove content, or suspend or ban an account, that violates these terms — a suspension may be temporary (with an end date) or indefinite, and a ban is permanent. We'll generally try to tell you why an action was taken. If you think a moderation decision was made in error, contact us using the details in section 22.
The LocaLify name, logo, and app itself (excluding user content) belong to us and are protected by applicable intellectual property laws. You may not copy, modify, or redistribute the app or its branding without our permission.
The app relies on third-party services to work — Google Firebase for our backend, Mapbox for maps and address lookups, and Apple's App Store for seller plan purchases. Your use of the app is also subject to how those providers operate; see our Privacy Policy for details on what each one can see.
LOCALIFY DELIVERS ITS SERVICES ON AN "AS IS" AND "AS AVAILABLE" FOUNDATION AND, TO THE FULLEST EXTENT ALLOWED UNDER GOVERNING LAW, EXTENDS NO WARRANTIES WHATSOEVER—WHETHER EXPRESS, IMPLIED, STATUTORY, OR OF ANY OTHER NATURE—CONCERNING OUR SERVICES (INCLUDING ANY AND ALL CONTENT WITHIN THEM). THIS ENCOMPASSES, WITHOUT RESTRICTION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, SUITABILITY FOR A SPECIFIC PURPOSE, OR NON-INFRINGEMENT. LOCALIFY MAKES NO CLAIM OR ASSURANCE THAT (A) ANY CONTENT OR INFORMATION ACCESSED ON OR VIA OUR SERVICES WILL BE ACCURATE, COMPLETE, UP TO DATE, OR SUITED TO YOUR NEEDS, (B) ANY FLAWS OR ERRORS PRESENT IN OUR SERVICES WILL BE IDENTIFIED OR REMEDIED, OR (C) OUR SERVICES WILL OPERATE WITHOUT INTERRUPTION, REMAIN SECURE, OR BE FREE FROM ERRORS. ADDITIONALLY, LOCALIFY OFFERS NO ASSURANCES REGARDING THE QUANTITY OF ACTIVE USERS AT ANY GIVEN MOMENT OR THE EVENTUAL BEHAVIOR OF USERS WITH WHOM YOU ENGAGE THROUGH THE SERVICES.
LOCALIFY SHALL BEAR NO LIABILITY FOR ANY HARM CAUSED TO YOUR COMPUTING HARDWARE, SOFTWARE PROGRAMS, OR ANY OTHER DEVICES OR TECHNOLOGICAL SYSTEMS. THIS INCLUDES, WITHOUT RESTRICTION, HARM RESULTING FROM SECURITY VIOLATIONS, VIRUSES, SOFTWARE BUGS, TAMPERING, HACKING ATTEMPTS, FRAUDULENT ACTIVITY, ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS IN OPERATION OR DATA TRANSMISSION, FAILURES OF COMPUTER LINES OR NETWORKS, OR ANY OTHER FORM OF TECHNICAL OR NON-TECHNICAL DISRUPTION OR MALFUNCTION.
LOCALIFY ACCEPTS NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR ANY THIRD PARTY MAY POST, TRANSMIT, RECEIVE, AND/OR RELY UPON THROUGH OUR SERVICES. LIKEWISE, LOCALIFY TAKES NO RESPONSIBILITY FOR THE IDENTITY, MOTIVES, AUTHENTICITY, BEHAVIOR, OR TRUTHFULNESS OF ANY USERS WITH WHOM YOU MAY INTERACT THROUGH LOCALIFY, WHETHER ON OR OUTSIDE OF THE SERVICE. ANY MATERIALS YOU DOWNLOAD OR OTHERWISE ACQUIRE THROUGH YOUR USE OF OUR SERVICES ARE OBTAINED ENTIRELY AT YOUR OWN JUDGMENT AND RISK.
LocaLify's responsibility for damages is restricted to the greatest degree that governing law permits.
TO THE MAXIMUM EXTENT AUTHORIZED UNDER GOVERNING LAW, NEITHER LOCALIFY NOR ANY OF ITS PARENT OR SUBSIDIARY COMPANIES, PERSONNEL, LICENSORS, OR VENDORS SHALL, UNDER ANY CIRCUMSTANCES, BEAR RESPONSIBILITY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, LIQUIDATED, OR MULTIPLIED DAMAGES OF ANY KIND. THIS INCLUDES, AMONG OTHER THINGS, LOST PROFITS (WHETHER SUSTAINED DIRECTLY OR INDIRECTLY), AS WELL AS ANY LOSS OF DATA, LOSS OF USE, DAMAGE TO REPUTATION OR GOODWILL, OR OTHER NON-TANGIBLE HARM ARISING OUT OF: (I) YOUR USE OF, OR INABILITY TO USE OR REACH, THE SERVICES; (II) THE BEHAVIOR OR MATERIALS OF OTHER USERS (INCLUDING ANYTHING PREVIOUSLY DESCRIBED AS "MEMBER CONTENT" OR "YOUR CONTENT") OR OF THIRD PARTIES, WHETHER ON THE SERVICES OF OUR AFFILIATES OR OTHERWISE IN CONNECTION WITH THE SERVICES; OR (III) ANY UNAUTHORIZED ACCESS TO, USE OF, OR MODIFICATION OF YOUR CONTENT. THESE EXCLUSIONS APPLY EVEN WHERE LOCALIFY WAS INFORMED THAT SUCH DAMAGES MIGHT OCCUR.
TO THE MAXIMUM EXTENT AUTHORIZED UNDER GOVERNING LAW, LOCALIFY'S TOTAL COMBINED LIABILITY TO YOU FOR ANY AND ALL CLAIMS CONNECTED TO THE SERVICES SHALL NOT, UNDER ANY CIRCUMSTANCES, BE MORE THAN THE LARGER OF: (A) ONE HUNDRED CANADIAN DOLLARS (CAD $100), OR (B) THE TOTAL FEES YOU ACTUALLY PAID TO LOCALIFY FOR THE SERVICES DURING THE TWENTY-FOUR (24) MONTHS DIRECTLY BEFORE THE DATE ON WHICH YOU FIRST INITIATED A LAWSUIT, ARBITRATION, OR OTHER LEGAL ACTION AGAINST LOCALIFY — WHETHER GROUNDED IN STATUTE, LAW, OR EQUITY, AND REGARDLESS OF THE FORUM.
THE MONETARY CAP DESCRIBED ABOVE APPLIES: (i) NO MATTER THE LEGAL THEORY ON WHICH THE CLAIM RESTS (INCLUDING BREACH, CONTRACT, TORT, STATUTORY VIOLATION, OR ANY OTHER BASIS); (ii) WITHOUT REGARD TO THE NATURE OF THE RIGHTS, PRIVILEGES, OR DUTIES ALLEGEDLY VIOLATED; AND (iii) ACROSS ALL EVENTS, THE SERVICES, AND THIS AGREEMENT AS A WHOLE.
THE LIMITATIONS DESCRIBED IN THIS SECTION 17 REMAIN IN FORCE EVEN IF ANY REMEDY AVAILABLE TO YOU UNDER THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. BECAUSE CERTAIN JURISDICTIONS DO NOT PERMIT LIMITS ON PARTICULAR TYPES OF DAMAGES, SOME OR ALL OF THE RESTRICTIONS ABOVE MAY NOT APPLY IN YOUR CASE.
If your actions result in a claim being brought against LocaLify, you agree to compensate LocaLify for the resulting harm.
To the fullest degree that governing law allows, you agree to defend, indemnify, and release from liability LocaLify, its affiliated companies, and each of their respective directors, officers, employees, and agents against any and all claims, demands, grievances, damages, losses, liabilities, costs, and expenses of any kind — including reasonable legal fees — that stem from, arise out of, or are in any manner connected with: (a) your access to or use of our Services; (b) Your Content; (c) how you interact with or treat other users; or (d) any violation by you of this Agreement. BECAUSE CERTAIN JURISDICTIONS PROHIBIT INDEMNIFICATION OBLIGATIONS, PART OR ALL OF THIS SECTION MAY NOT BE ENFORCEABLE AGAINST YOU.
You may stop using the app or delete your account at any time. We may suspend or terminate your access for violating these terms, as described in section 13.
Deleting your account, or having it suspended or banned, does not cancel a seller plan bought through the App Store and does not entitle you to a refund. Apple keeps billing the plan until you turn off auto-renew in your device Settings under your Apple Account, so cancel it there first.
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta.
We may update these terms as the app changes. If we make a material change, we'll update the "last updated" date above and, where appropriate, notify you in the app.
Questions about these terms can be sent to LocaLify at localecalgary@gmail.com.