By creating an account or using LocaL, you agree to these Terms & Conditions and to our Privacy Policy. If you don't agree, please don't use the app.
You must be at least 16 years old to create and hold your own LocaL account. We set this age deliberately, in line with Canada's proposed federal legislation restricting social media access for users under 16 and with our Privacy Policy.
If you're under 16 and want to sell items, offer a service, or run a shop through LocaL, that account must be created and operated by a parent or legal guardian on your behalf. The parent or guardian is the account holder, is responsible for everything done through it — listings, messages, bookings, and payments included — and is expected to supervise its use.
If you are selling goods or services, you are also responsible for meeting any additional legal requirements that apply to you (age, licensing, or otherwise) in your jurisdiction.
LocaL is a local marketplace app that lets sellers list shops, items, and events on a map, and lets buyers browse, message sellers, leave reviews, and request bookings for services.
We are a platform that connects people — we are not a party to any transaction between a buyer and a seller. We do not manufacture, own, inspect, or sell the goods or services listed in the app, we do not set prices, and we do not process payments (see section 7). Sellers are independent third parties, not our employees or agents.
You need an account (email, password, and a username) to buy, sell, message, or book through the app. You are responsible for keeping your password secure and for all activity under your account. Usernames are reserved on a first-come basis and must be your own to claim, change, or release. Provide accurate information when you register, and keep your shop or listing details accurate if you are selling. You can delete your account at any time from within the app — see our Privacy Policy for exactly what that does to your data.
Sellers are solely responsible for the accuracy of their shop details, listings, and event information, and for the quality, safety, and legality of whatever they offer. A seller's plan (free, paid, or premium) may affect how many active listings or events they can have — we may change plan limits or features over time.
Buyers are responsible for evaluating a listing and a seller before agreeing to buy anything, and for whatever arrangement they make with a seller (price, delivery, pickup, etc.). Favouriting a shop, item, or event does not create any obligation for either party.
For services, a buyer can request an appointment (a "booking") for an available time slot; the seller can confirm or decline it, and either party can cancel. A booking's status — pending, confirmed, cancelled, or completed — is tracked in the app so both people can see where things stand.
A booking is an agreement between the buyer and seller to meet or deliver a service at a given time — LocaL does not guarantee either party will show up, perform the service as described, or pay for it. If something goes wrong with a booking, we encourage you to work it out directly with the other party; you can also report a problem through the app.
LocaL does not process payments for goods or services listed in the app. However a buyer and seller agree to handle payment — cash, e-transfer, or otherwise — is entirely between them, at their own risk. We are not responsible for payment disputes, non-payment, or fraud between users.
Seller subscription plans (if any fees apply to using the app as a seller) are handled separately from marketplace transactions and are not currently processed automatically in-app.
You keep ownership of the photos, listings, messages, and other content you post. By posting it, you give LocaL a licence to store, display, and distribute it within the app so the feature it's part of can work (for example, showing your listing photo to buyers, or a message to the person you sent it to).
You are solely responsible for what you post, and it must be yours to post — don't upload anything you don't have the rights to, or anything illegal, infringing, or abusive.
Reviews must reflect a genuine experience with the shop, item, or event you are reviewing. Fake, incentivized, or retaliatory reviews aren't allowed and may be removed. Reviews can't be edited once posted — if you want to change one, delete it and, if you still want to, post a new one. You can delete a review you wrote at any time; we may remove a review that violates these terms.
You agree not to: post anything illegal, fraudulent, harassing, hateful, or sexually explicit; impersonate another person or misrepresent your affiliation with anyone; list goods or services that are illegal to sell, or that violate someone else's rights; harass, threaten, or discriminate against another user; post fake reviews or manipulate ratings; try to get around a block, suspension, or ban, including by creating a new account; scrape, reverse-engineer, or interfere with the app or its backend; or use the app to send spam or unsolicited advertising outside its normal features.
Messaging is meant for discussing a listing, event, or booking. You can block another user at any time, which stops them from starting or continuing a conversation with you. If you see content or behaviour that violates these terms, please report it in the app — reports go to our moderation team for review.
Some purchases and bookings involve meeting someone in person. LocaL is not responsible for what happens during an in-person meeting or exchange between users. If you choose to meet someone, we recommend meeting in a public, well-lit place, telling someone else where you're going, and trusting your judgment if something feels off.
We may remove content, or suspend or ban an account, that violates these terms — a suspension may be temporary (with an end date) or indefinite, and a ban is permanent. We'll generally try to tell you why an action was taken. If you think a moderation decision was made in error, contact us using the details in section 22.
The LocaL name, logo, and app itself (excluding user content) belong to us and are protected by applicable intellectual property laws. You may not copy, modify, or redistribute the app or its branding without our permission.
The app relies on third-party services to work — Google Firebase for our backend, and Mapbox for maps and address lookups. Your use of the app is also subject to how those providers operate; see our Privacy Policy for details on what each one can see.
LOCAL DELIVERS ITS SERVICES ON AN "AS IS" AND "AS AVAILABLE" FOUNDATION AND, TO THE FULLEST EXTENT ALLOWED UNDER GOVERNING LAW, EXTENDS NO WARRANTIES WHATSOEVER—WHETHER EXPRESS, IMPLIED, STATUTORY, OR OF ANY OTHER NATURE—CONCERNING OUR SERVICES (INCLUDING ANY AND ALL CONTENT WITHIN THEM). THIS ENCOMPASSES, WITHOUT RESTRICTION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, SUITABILITY FOR A SPECIFIC PURPOSE, OR NON-INFRINGEMENT. LOCAL MAKES NO CLAIM OR ASSURANCE THAT (A) ANY CONTENT OR INFORMATION ACCESSED ON OR VIA OUR SERVICES WILL BE ACCURATE, COMPLETE, UP TO DATE, OR SUITED TO YOUR NEEDS, (B) ANY FLAWS OR ERRORS PRESENT IN OUR SERVICES WILL BE IDENTIFIED OR REMEDIED, OR (C) OUR SERVICES WILL OPERATE WITHOUT INTERRUPTION, REMAIN SECURE, OR BE FREE FROM ERRORS. ADDITIONALLY, LOCAL OFFERS NO ASSURANCES REGARDING THE QUANTITY OF ACTIVE USERS AT ANY GIVEN MOMENT OR THE EVENTUAL BEHAVIOR OF USERS WITH WHOM YOU ENGAGE THROUGH THE SERVICES.
LOCAL SHALL BEAR NO LIABILITY FOR ANY HARM CAUSED TO YOUR COMPUTING HARDWARE, SOFTWARE PROGRAMS, OR ANY OTHER DEVICES OR TECHNOLOGICAL SYSTEMS. THIS INCLUDES, WITHOUT RESTRICTION, HARM RESULTING FROM SECURITY VIOLATIONS, VIRUSES, SOFTWARE BUGS, TAMPERING, HACKING ATTEMPTS, FRAUDULENT ACTIVITY, ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS IN OPERATION OR DATA TRANSMISSION, FAILURES OF COMPUTER LINES OR NETWORKS, OR ANY OTHER FORM OF TECHNICAL OR NON-TECHNICAL DISRUPTION OR MALFUNCTION.
LOCAL ACCEPTS NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR ANY THIRD PARTY MAY POST, TRANSMIT, RECEIVE, AND/OR RELY UPON THROUGH OUR SERVICES. LIKEWISE, LOCAL TAKES NO RESPONSIBILITY FOR THE IDENTITY, MOTIVES, AUTHENTICITY, BEHAVIOR, OR TRUTHFULNESS OF ANY USERS WITH WHOM YOU MAY INTERACT THROUGH LOCAL, WHETHER ON OR OUTSIDE OF THE SERVICE. ANY MATERIALS YOU DOWNLOAD OR OTHERWISE ACQUIRE THROUGH YOUR USE OF OUR SERVICES ARE OBTAINED ENTIRELY AT YOUR OWN JUDGMENT AND RISK.
LocaL's responsibility for damages is restricted to the greatest degree that governing law permits.
TO THE MAXIMUM EXTENT AUTHORIZED UNDER GOVERNING LAW, NEITHER LOCAL NOR ANY OF ITS PARENT OR SUBSIDIARY COMPANIES, PERSONNEL, LICENSORS, OR VENDORS SHALL, UNDER ANY CIRCUMSTANCES, BEAR RESPONSIBILITY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, LIQUIDATED, OR MULTIPLIED DAMAGES OF ANY KIND. THIS INCLUDES, AMONG OTHER THINGS, LOST PROFITS (WHETHER SUSTAINED DIRECTLY OR INDIRECTLY), AS WELL AS ANY LOSS OF DATA, LOSS OF USE, DAMAGE TO REPUTATION OR GOODWILL, OR OTHER NON-TANGIBLE HARM ARISING OUT OF: (I) YOUR USE OF, OR INABILITY TO USE OR REACH, THE SERVICES; (II) THE BEHAVIOR OR MATERIALS OF OTHER USERS (INCLUDING ANYTHING PREVIOUSLY DESCRIBED AS "MEMBER CONTENT" OR "YOUR CONTENT") OR OF THIRD PARTIES, WHETHER ON THE SERVICES OF OUR AFFILIATES OR OTHERWISE IN CONNECTION WITH THE SERVICES; OR (III) ANY UNAUTHORIZED ACCESS TO, USE OF, OR MODIFICATION OF YOUR CONTENT. THESE EXCLUSIONS APPLY EVEN WHERE LOCAL WAS INFORMED THAT SUCH DAMAGES MIGHT OCCUR.
TO THE MAXIMUM EXTENT AUTHORIZED UNDER GOVERNING LAW, LOCAL'S TOTAL COMBINED LIABILITY TO YOU FOR ANY AND ALL CLAIMS CONNECTED TO THE SERVICES SHALL NOT, UNDER ANY CIRCUMSTANCES, BE MORE THAN THE LARGER OF: (A) ONE HUNDRED CANADIAN DOLLARS (CAD $100), OR (B) THE TOTAL FEES YOU ACTUALLY PAID TO LOCAL FOR THE SERVICES DURING THE TWENTY-FOUR (24) MONTHS DIRECTLY BEFORE THE DATE ON WHICH YOU FIRST INITIATED A LAWSUIT, ARBITRATION, OR OTHER LEGAL ACTION AGAINST LOCAL — WHETHER GROUNDED IN STATUTE, LAW, OR EQUITY, AND REGARDLESS OF THE FORUM.
THE MONETARY CAP DESCRIBED ABOVE APPLIES: (i) NO MATTER THE LEGAL THEORY ON WHICH THE CLAIM RESTS (INCLUDING BREACH, CONTRACT, TORT, STATUTORY VIOLATION, OR ANY OTHER BASIS); (ii) WITHOUT REGARD TO THE NATURE OF THE RIGHTS, PRIVILEGES, OR DUTIES ALLEGEDLY VIOLATED; AND (iii) ACROSS ALL EVENTS, THE SERVICES, AND THIS AGREEMENT AS A WHOLE.
THE LIMITATIONS DESCRIBED IN THIS SECTION 17 REMAIN IN FORCE EVEN IF ANY REMEDY AVAILABLE TO YOU UNDER THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. BECAUSE CERTAIN JURISDICTIONS DO NOT PERMIT LIMITS ON PARTICULAR TYPES OF DAMAGES, SOME OR ALL OF THE RESTRICTIONS ABOVE MAY NOT APPLY IN YOUR CASE.
If your actions result in a claim being brought against LocaL, you agree to compensate LocaL for the resulting harm.
To the fullest degree that governing law allows, you agree to defend, indemnify, and release from liability LocaL, its affiliated companies, and each of their respective directors, officers, employees, and agents against any and all claims, demands, grievances, damages, losses, liabilities, costs, and expenses of any kind — including reasonable legal fees — that stem from, arise out of, or are in any manner connected with: (a) your access to or use of our Services; (b) Your Content; (c) how you interact with or treat other users; or (d) any violation by you of this Agreement. BECAUSE CERTAIN JURISDICTIONS PROHIBIT INDEMNIFICATION OBLIGATIONS, PART OR ALL OF THIS SECTION MAY NOT BE ENFORCEABLE AGAINST YOU.
You may stop using the app or delete your account at any time. We may suspend or terminate your access for violating these terms, as described in section 13.
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta.
We may update these terms as the app changes. If we make a material change, we'll update the "last updated" date above and, where appropriate, notify you in the app.
Questions about these terms can be sent to LocaL at localecalgary@gmail.com.